TERMS & CONDITIONS
CUSTOMER CARE
Discount code and terms
Discount Codes can only be applied ONCE to any order and cannot be used in conjunction with any other promotion i.e sale items. Once applied, the discount code cannot be re used. Discount codes cannot be refunded after a purchase has taken place.
​
Delivery Policy
Your delivery will be free to customers and your items will be delivered by standard royal mail. For international delivery’s, there will be an additional £10 postage fee + £2 handling fee. International delivery’s will be carried out by DHL or fedex.
​
Order delivery’s
If your request for your order to be delivered and left in a safe place or with a neighbour, this is at your own risk and we are NOT liable.
​
Returns Policy
Items must be returned within 14 days of purchase. If this is outside this time frame, your order cannot be refunded. Refunds can take up to 7-10 working days to complete, excluding weekends and bank holidays. Due to the items being sold are vintage or pre loved, they will not be in perfect condition. If you wish to return a item, please contact us directly. ​
​
Exchanges
We are NOT able to process exchanges. We can offer a refund or gift voucher of the purchase price.
​
Falty Items
As we are offering a vintage and pre loved site and whilst we endeavor to gain the best quality items, they will not always be in perfect condition.
PRIVACY & SAFETY
M&V sole trader describes how your personal information will be collected and stored when making a purchase.
​
When you visit the site we collect cookies, this includes device information, IP address, web browser, log files and web beacons. Additionally, when you make a purchase, we would collect information from you including your name, billing address, shipping address, email address, phone number and payment information.
​
'Personal Information' in this privacy policy includes information on both device and order.
​
How do we use your personal information?
We use the order information to furfil any orders placed through the site to comunicate with you and to screen our orders for potential risk of fraud. We use your device information, to help us screen for potential risk and fraud and to improve and optimize out site.
​
Do we share your personal information?
We share your personal information with third parties to help us use your personal information as described above to improve analytics, customer brows and general interaction with the site. We may also share your personal information to comply by complicable laws and regulations and to otherwise protect our rights.
​
Behavioral Advertising
We use your personal information to provide you with targeted advertisements that we believe may be an interest to you that comply with the network advertising initiatives.
www.networkadvertising.org/understanding-online-advertising/how-does-it-work
Please contact us for further information.
Phone: 07598256666
Email: michaela.whitehead68@gmail.com
​
Data Retention
When you place and order through our site we will maintain your order information for our records unless you aks us to delete your personal information.
PAYMENT METHODS
-
Credit / Debit Cards
-
PAYPAL
-
Offline Payments